Case Studies
Activotec Technical Support
Spring 2006 onwards
Activotec was formed as a spin out from a research group within Southampton University. The core of the business is reselling units that create peptides for the biochemical industry.
- Client systems running Windows XP Professional
- Onsite Support - Regular monthly onsite visits to proactively check the client systems
- Offsite Support - Regular weekly server monitoring
- Offsite Support - Telephone support and remote access reduces time to resolution
- Real-time server monitoring
We visit the Activotec offices each and every month. All the client systems are checked for performance problems and any necessary updates are performed. We also take additional time to talk to the users, asking if all is well and providing an important opportunity for direct feedback on the IT systems.
ctm Technical Support aim to provide the most effective service possible. This combines reactive support and proactive support with clear lines of communication. When combined, these techniques ensure Activotec is running as smoothly as possible.
