Case Studies
Waterland Associates Technical Support
August 2005 onwards
Waterland Associates, an established architectural practice founded in 1997 by David Smith BA Dip.Arch RIBA, is based in Oundle, Northamptonshire. The practice offers wide-ranging architectural services and hi-tech AutoCAD expertise and is supported by ctm Technical Support.
They have a core of very well specified workstations. These workstations are the powerhouse behind the designs produced by the Waterland staff and so uptime is everything!
- Client systems running Windows XP Professional
- Onsite Support - Regular monthly onsite visits to proactively check the client systems
- Offsite Support - Regular weekly server monitoring
- Offsite Support - Telephone support and remote access reduces time to resolution
- Real-time server monitoring
Any small business is keen to maximise value for money. Waterland Associates is no different and, by acknowledging that a proactive approach to Technical Support minimises reactive work, they achieve very good value for money from our service.
