Why do you take a deposit?
As a standard, most staff and service providers to Glastonbury stipulate a deposit scheme to secure a place at the festival. This is due to the sell-out certainty of the event and the monetary value of the wristband you will receive as part of your role.
When do I need to pay it?
Once you are booked into your shifts by one of the team, you will have one week to send across the deposit. We will specify which day we need to receive it by, on your confirmation email.
What happens if I don’t pay it on time?
Unfortunately, we will have to reallocate your shifts to someone else on our list. Our team will make you aware if these circumstances arise.
How do I pay?
Once you have been booked into your shifts, our team will send you a confirmation email to verify your place. In this email, it will also contain details on how to complete the payment of your deposit and the company bank details in order for you to send the deposit. The transaction can be done very easily using online banking, using your name as the reference. Once you have transferred the deposit, we ask that you screenshot a payment successful page that verifies the amount and destination, and send it in an email to email@example.com.
Can someone pay for me/Can I pay for other people?
Yes and yes. If someone is making the payment of your deposit (mother or friend etc.), just ensure that your name is on the payment reference.
It is completely fine for you to make more than one payment, if you’re paying for others as well. again, just ensure that the name of the person is on the payment reference.
If I need to cancel my shifts, will I get my deposit back?
Yes. We completely understand that plans change, so if you are no longer able to attend the event, we will action the return of your deposit as soon as you make us aware. We must be aware that you will not be attending before the event starts, otherwise we will consider you a no-show. We also ask that you give the team as much notice as possible of your cancellation, in order to reallocate your shifts to someone else.
When will I get my deposit back?
On completion of your scheduled work hours, your deposit will be refunded in full shortly after the event. We will endeavour to return your deposit as soon as possible, but due to the volume of returns, it may take up to 2 weeks to receive it.
Under what circumstances would I not receive my deposit back?
If you do not turn up to your shifts and do not have a valid reason for not attending, you will not receive your deposit back after the event. If you are required to leave mid-event due to unforeseen circumstances, you must see our admin team located at the CTM cabin in the campsite before you leave site. We must see you in person before you leave, as we will need to remove your wristband in order for you to receive your deposit back post-event.
When creating a profile with CTM, all staff agree to the Casual Worker Agreement which specifies the code of conduct that the company expects on all work sites. A full copy can be found on your profile at any time at the bottom of the ‘My Details’ tab. Any breach of CTM’s code of conduct whilst at the event, whether on shift or not, is grounds for the forfeit of your deposit as well as the removal of your event wristband and ejection from site (including the campsite).
An example of a breach of code of conduct would be any behaviour that would be deemed unacceptable in a workplace, for example: drinking alcohol whilst on shift, abusive behaviour, illegal activity and so on. For more information, please refer to the Casual Worker Agreement on your staff profile, specifically the section labelled ‘Conduct’.