I am completely new and want to work for CTM, what do I need to do?

Head to staff portal and register to work with us. When registering, input your basic details and wait for an email containing your password (you can change this to something more memorable later). Use this password in the ‘login’ section and fill out your details. Once you have input your details and our team have accepted your profile, we will send you a welcome email and you’re good to go!


I have registered on CTM’s staff portal, how do I book Glastonbury shifts?

CTM phone lines will open for Glastonbury calls at 10am on Tuesday 8th February. Simply call 01676 549001 on booking day to reserve your call-back slot for shifts at Glastonbury. Please be aware that you must be over 18 to work at festivals with CTM, and this includes Glastonbury.


How does the call-back system work?

Due to the high volume of calls we receive on booking day, so that we can answer everyone’s call, we don’t book anyone into shifts on the first phone call. When you phone in on booking day, you will reserve your place in the queue and will be given a time slot for one of our team to call you back to book you into shifts. Make sure you have your phone nearby at the time they give you!


Can I book a friend in to work with me?

Yes, you can. If you are booking for a friend, they must have a completed CTM profile when you book them in, so please make sure they have registered with us.


Do I have to pay a deposit?

Yes. This year’s deposit is £400 and will need to be paid via bank transfer within a week of booking onto your Glastonbury shifts. Unfortunately, if the deposit is not received on time, we will have to reallocate your shifts to someone else. The deposit is returned after the festival, separately to your wages.


What happens to my deposit if I need to cancel my shifts?

If you need to cancel your shifts, you will receive the full amount of your deposit back – provided that you let us know in advance of the festival. As always, please give us as much notice as you can if you need to cancel, so that we can make sure someone else has the opportunity to take your place.


How many shifts do I have to work?

This is a paid work opportunity, not a work-for-entry system, our shifts are paid hourly at a rate of £11.10 for workers aged 23 and over or £10.65 for anyone under 23 (these rates include holiday pay). All of our shifts are 13 hours, and typically staff will work an average of 6 shifts. Everyone working for us will have at least one day off to go in and experience what Glastonbury has to offer, as well as any daily exploring that can be done after the work shift is complete.


What happens once I’m booked in?

Once you are booked into shifts, our team will send you an email confirming the shifts that you have been booked into, as well as some other important information like the deadline for your deposit payment and how to pay it. Once your deposit is paid, your shifts are confirmed, and you don’t need to do anything else.

Closer to the time, we will send you further confirmation along with a ‘working at Glastonbury’ welcome pack containing everything you’ll need to know whilst working with CTM at the event (e.g. where to go, what to bring, where to park). Hopefully then you’ll have everything you need before you set off for the south-west!


What facilities will be available for staff onsite?

We have our own private campsite at Glastonbury just for our staff. The campsite has;

  • Hot water shower units with porcelain sink and toilet facilities included
  • A catering tent serving breakfast, lunch and dinner each day
  • Access to drinking water 24/7
  • A device/phone charging station

Inside the festival you can find pretty much everything with trading stands and shops galore…!


What is the situation with the catering at Glastonbury?

We have our own private catering service with large tented area, located on our campsite, where you will be able to have at least two hot meals each day, with vegetarian and vegan options available. Please ensure to mention any dietary requirements when booking your shift, so that we can accommodate you as best as we can. We operate an opt-in system during your shift booking, so we will ask you if you’d like to have catering as part of your package. If you choose to opt-in, around £60 (the exact cost for 2022 is still TBC) will be deducted from your work pay after the event, so you don’t have to pay anything up front.

If you choose to opt-out, there is the option to pay with cash (per meal), however the cost will be more than our opt-in process and there will be limited meals available due to ensuring that there is available meals for those who have opted-in.


What do I need to bring with me?

As a start, you will need to bring: a tent, sleeping bag/duvet, food for the one meal a day that catering does not cover, waterproof coat and trousers, decent footwear, a towel. We also recommend: toilet roll, reusable water bottle and mug, torch or light for inside your tent, lots of socks, sunglasses and hat, flip flops for the showers. This, plus lots more, will be included in the ‘working at Glastonbury’ welcome pack you receive nearer the time of the event.