[APPLICATION IS CLOSED]

 

EVENT OPERATIONS MANAGER

Salary – Competitive (dependant on experience) + Bonus

Location – Offices based in Coventry, but role would be formed as a hybrid working model with a mixture of operational work on site, office working and working from home.

 

CTM are a leading UK and International event company, specialising in admissions, consultancy, event car parking, event traffic management and access control for many of the UK’s biggest and most prestigious outdoor events. This includes major music festivals and concerts, agricultural and flower shows, air shows and motor sports. We are very proud of our client base that boasts Glastonbury, Soundstorm (Saudi Arabia) Brands Hatch, Tough Mudder amongst other market leaders.

CTM are part of the Combined Events Business and are part of the Tracsis Group who are a leading international provider of software and services for the planning and management of mass transit operations.

Due to continued growth, we have a fantastic opportunity for an Operations Manager to play an integral part in our staffing management, planning and delivery of some of the UK’s most prestigious and well known events.

 

Operations Manager

  • To manage and deliver your projects and support the operational team as required.
  • To complete post project evaluation, feeding back to relevant areas of the business to continually improve service delivery.
  • Build relationships with clients to support and contribute to the ongoing development of projects for the business.

 

Core Duties

  • Develop client relationships to include face-to-face meetings and presentations, etc. as required.
  • Ensure allocated projects are making the most effective and efficient use of resources including, but not limited to people, equipment, and vehicles.
  • Ensure all aspects of the project requirements are communicated to the relevant teams in a timely manner.
  • Seek guidance and support where necessary to ensure successful delivery of projects.
  • Manage and communicate any changes to the project.
  • Attend site to ensure effective and successful delivery of your projects.
  • Attend site to assist operationally as and when required for projects of other managers.
  • Ensure onsite staff briefings / debriefs are conducted and that health and safety requirements and site rules are communicated and adhered to.
  • Cultivate and evaluate staff performance and feedback potential prospects and performance issues.
  • Be client / customer facing during operational days to ensure the client/customer is satisfied with the service received.
  • Be responsible for completing all appropriate project and non-project data recording, including payroll, within the required time frames and pay windows.
  • Manage allocated operational team members to ensure all activities are carried out effectively and all staff members are managed in line with company policy.
  • Liaise with the project managers in the preparation of event plans and quotes.
  • You will be required at times or on an ongoing basis to contribute to other projects within the ‘Combined Events Business’ or Group.

 

Core Accountabilities

  • To ensure that all core duties detailed above are delivered successfully.
  • Responsible for the Health and Safety of yourself, your team, and those around you. You will ensure all H&S policies and practices are adhered to escalated in the correct way.
  • Responsible for the line management of your team. As a line manager you will gain the best from your team by coaching, communicating, feeding back, and ensuring they are suitability trained and resourced to conduct their duties.
  • You are required to act in a way that does not subject any other employees, potential employees, workers or clients to direct or indirect discrimination, harassment or victimisation.
  • Work collaboratively with colleagues and opposite numbers in the ‘Combined Events Business’ and Group, ensuring resources are pooled where necessary to ensure project requirements are met and delivered successfully.
  • Annually you will review all systems relevant to your role in conjunction with operational teams and others who are impacted by your processes and procedures. Propose improvements and developments that will assist in more efficient and effective delivery of our services.

 

Core Competencies

  • Excellent communicator
  • Active listener
  • Self-motivated
  • Adaptable
  • Forward thinking
  • Time management skills
  • Able to prioritise
  • Conflict resolution
  • Self-awareness

 

Role Specific Competencies

  • Effective delegation skills
  • Decisive
  • Critical thinker
  • Mentoring skills
  • Initiative to create solutions to problems
  • Ability to multi-task and deliver projects to a high standard, meeting client expectation
  • Possess excellent person-management skills with the ability to lead and supervise a team
  • Be able to use negotiation, influencing and leading skills to ensure a team works to the best of its ability
  • Can meet deadlines and communicate at a senior management level

 

Desirable Knowledge and Experience 

  • Event Industry knowledge
  • Traffic and transport industry knowledge
  • Project Management experience
  • Traffic management / planning experience
  • Experience of leading and managing a team

 

Essential Skills and Qualifications

  • IT skills including Microsoft Office packages
  • Good verbal and written communication skills
  • All applicants must be eligible to live and work within the UK
  • Ability to travel to our head office in Coventry
  • Full UK Driving License

 

Desirable Skills and Qualifications

  • Leadership and management qualification
  • Project Management Qualification
  • IOSH Managing Safety Qualification
  • Emergency First Aid at Work
  • Traffic Management Qualification i.e. Lantra

 

Working Relationships

 This role will have working relationships with: Operational Unit Lead; Project Managers; Staffing, Training and Development Manager and temporary staff.

Interdepartmental working relationships will include: All operational units; staffing team; central services.

External working relationships include clients, suppliers, project stakeholders and the general public.

 

Organisational Vision, Mission and Values

The organisational vision, mission and values ensure that we are all heading in the same direction and they should be reflected in everything you do within your role. Everyone in the organisation has a key part to play in achieving the mission and vision, and all roles are aligned to achieve this.

Our core values support the vision and help to shape and sustain the culture we are proud of across the Combined Events Business. You are required to operate in line with the Combined Events Business and Group policies and procedures at all times.

 

Benefits to working at CTM

  • 28 days holiday inclusive of bank holiday allowance
  • Bonus scheme
  • Long Term Incentive Plan Scheme (LTIP)
  • Hybrid working model with a mixture of operational work on site, office working and working from home
  • Casual dress code
  • Learning & development opportunities
  • Excellent, modern office space

 

TO APPLY

If working for CTM sounds like the great career move you want, we look forward to receiving your CV and having an initial conversation. Please submit a copy of your CV to recruitment@tracsis.com with the role title as the subject of the email.

We welcome CV’s from all members of the community. CTM and Tracsis are committed to promoting a diverse and inclusive community.

 

GDPR Privacy Notice

During the recruitment process, SEP Events / Tracsis collects and processes personal data relating to job applicants. CTM / Tracsis is committed to being clear and transparent about how it collects and uses that data and to meeting its data protection obligations. We will use this information for progressing applications in view of offering employment, assessing your suitability, or to fulfil legal or regulatory requirements if necessary. We will not share any of your information to any third parties for marketing purposes.

CVs from agencies will not be considered.